9 September 2022 | Verona

On the 9th of September, S2BMRC PhD student Judith Helmer participated in the 26th International Conference on Knowledge-Based and Intelligent Information & Engineering Systems (KES2022), which was organized by KES International in collaboration with the University of Verona.

As a PhD student and research associate, Judith Helmer presented the conference paper titled "Teaching Digital Innovation Processes for Services in Higher Education" which was co-authored by Acting Professor Dr. Sue Rossano-Rivero and Thuong Huynh from our research centre. In the conference paper, the researcher team present their recent findings of a study undertaken in the project "Digital Innovation for the Service Sector" which was co-funded by the European Commission.

The main aim of the paper is to fill the gap between current research and practice with regard to innovation processes - more specifically digital innovation and service innovation - and their application in higher education.

Within this scope, the authors modelled an up-to-date digital innovation process for services in the complex landscape of digital innovation and service innovation literature. In addition, they investigated recent teaching practices in higher education with regard to innovation process content and formats and conducted qualitative semi-structured interviews with 24 higher education lecturers in the field of innovation management across Europe. This study provided rich details with regard to (1) the innovation process - specifically digital innovation and service innovation - taught, (2) the teaching practices, and (3) challenges faced in higher education.

Feeling honoured to present the research results and engage in exciting discussions in the scientific community, the team would like to thank the conference board for the excellent organisation of this hybrid event.

If you would like to learn more about the Erasmus+ Strategic Alliances Project "Digital Innovation for the Service Sector", feel free to visit our project website:

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