Quality is fundamental to all fields of activity at FH Münster, as outlined in its University Development Plan as early as 2010:
- "It is the benchmark for the teaching we provide, featuring a wide range of offerings aimed at the requirements of the market.
- It is also the foundation for outstanding research success, resulting in the highest share of external funding throughout Germany.
- It is the mainspring for companies to build strategic alliances and partnerships with FH Münster.
- And quality represents the hallmark of a finely tuned system of internal resource management." (p. 22)
But what exactly is meant by the term "quality"? And who is involved in advancing our high-standard course portfolio or in designing key processes to ensure that both students and staff can be satisfied with the outcome?
Understanding of quality
At FH Münster, quality is seen as a relative concept. Quality measures the degree of goal attainment, applicable to structures, processes and outcomes.
Quality management system
The first step is goal setting: quality management for every degree programme and for the governance of the university and its schools/departments begins by defining goals. Goal attainment supports quality management by means of process optimisation, evaluation and a systematic offer of communication opportunities.
A university's quality culture is more than just its quality management system. The term "system" primarily refers to visible structures and processes. However, quality culture also embraces less tangible phenomena such as shared values in the context of quality assurance and development.
Responsibilities in quality management
All elements of the university benefit from quality: students and staff, schools and departments, and services facilities. And quality thrives on the dedication and active involvement of as many members of our university as possible. In addition, all organisational units of FH Münster have specific contact partners for addressing quality management issues.